We've Lost Contact

Ben Greiner -

WHY THIS ALERT?

This alert has been sent because the device listed below has stopped checking-in with our system. This could be indicative of a serious problem, or we simply need to update our records.

NEXT STEPS

• Restarting the device will often resolve this alert.

• If your device has been upgraded or replaced, then it may need to be re-enrolled.

• If your device has been retired, then it needs to be removed from our system.

• As always, consult your IT team with any questions.

DETAILS

This is an automated Robot Cloud alert pertaining to the device listed below.

Device Name: [Name] 
Serial Number: [Serial Number] 
Last Inventory Report: [Date and Time]
Building: [Building Name]
Contact: [Notification Email Address]

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1 Comments

  • 0
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    Ben Greiner

    This Notification will trigger if a Mac fails to report to Robot Cloud within the following time period:

    • Workstations = 14 Days
    • Servers = 1 Day
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