- RingCentral: Setup RingCentral exactly how you would like it to work (using temporary numbers).
- Reconfigure every Phonebooth phone for RingCentral (see below) with the exception of the phone associated with the main number.
- Phonebooth: Remove the main number from the Auto Attendant.
- Phonebooth: Create a new Group called "Redirect to RingCentral" with...
- Phone Number - The main number you just removed from the Auto Attendant.
- Group Members - Your primary phone (the only one NOT moved to RingCentral)
- Ring Duration - Ring for 2 seconds
- Final Destination - External Phone Number (Temporary RingCentral #) for 80 seconds
- RingCentral: Initiate phone porting.
- Test. Test. Test.
NOTES ABOUT PORTING
- It will always take longer than you want to port the number(s).
- AFTER PORTING... if any numbers were ported to a physical phone, then the affected phone will need to be updated with the new "User Name" (phone number) before it will work again after the port.
- You also must update your RingCentral login phone number (stop using the temporary number and begin using your ported number). In my case, I also had to reset the password before it would allow me access. Not sure why.
Reset the Phone to Factory Default, then Configure
- Press the "OK" button for 10 seconds.
- Choose "Yes" and wait for the Phone to reboot.
- To look up the IP address of the phone, Press the OK button on the phone, then you will see the IP address displayed. Open a web browser and type the IP address of the VoIP phone you just obtained into the address field. Login to the phone with your username and password. The default settings are ‘admin’ for username and password.
- Configure the Account tab using the instructions below:
- Account Active — Must be Enabled
- Label — Enter the name you would like to be displayed on the phone, for example your
- Display Name — Field not used by RingCentral
- Register Name — The value from the Authorization ID field of RingCentral configuration
information. GET THIS FROM THE RING CENTRAL LOGIN ... Settings > Phone System > Phones > Select User Phone > Click Setup and Provision > Other Phone > Next.
- User Name — The value from the User Name field of RingCentral configuration
- Password — The value from the Password field of RingCentral configuration information
- SIP Server — The value from the SIP Domain field of RingCentral configuration
information, without the trailing: 5060 part; 5060 part should be filled in Port field
behind SIP Server field.
- Enable Outbound Proxy Server— Must be Enabled
- Outbound Proxy Server — The value from the Outbound Proxy field of RingCentral
configuration information, without the trailing: 5090 part; 5090 part should be filled in
Port field behind Outbound Proxy Server field. YOU WILL HAVE TO CHANGE THIS.
- Click Confirm button at the bottom of the screen. Now your configuration is done.
Polycom SoundPoint IP 335
Reset Admin Password, Reset Phone to Factory Default, then Configure. You must be a RingCentral Admin to do this.
- Log into RingCentral using your direct number and the password you set up on first login. You should have received an email with the subject of "You have been added to your company's RingCentral business phone system" tp set this up initially.
- Once logged in, hover over the "Settings" tab at the top, select "Phone Systems". If you do not see "Phone systems" pop up when you hover over "Settings", you are not an admin. Please inquire with Ben before continuing.
- Click on "Phones" button at the bottom the "Phone Systems" panel on the left of this page.
- Click on your phone from the list in the middle.
- Click on the "Set up and Provisioning" link on the right, follow directions. It will ask for the phone's MAC address (all lowercase, no colons) which IS the serial number on Polycom phones. White sticker on back of phone, usually starts with 0004.... It will also ask for your phone model form the pull down menu. Phone will reboot again and should be set up from that point.
The following directions are also displayed using the Polycom web wizard when you perform 1-5 above, but are put here for reference.
- Reset the Admin password. Use the Password Recovery instructions here, http://ht.ly/okcct NOTE: You will only see stars (no feedback) when typing. You must switch between numbers and lowercase letters to enter the correct MAC address letters. 1-> for numeric a-> for lowercase, A-> for uppercase. The password will revert to 456, needed for the next step.
- Reset the phone:
- On your phone, select the "Menu" key or soft-key.
- Settings-->Advanced (enter 456 password)-->Admin Settings-->Reset to Default-->Reset Local Config.
- "Yes" to confirm.
- Follow the Ring Central instructions:
- Menu-->Settings-->Advanced--> Admin Settings-->Network Configuration-->DHCP Menu
- in DHCP Menu, select "Boot Server" and change it to "Static". Up and down arrow keys to change selection, right and left arrow keys to change the value of that selection. Then "back" (left arrow).
- Select "Server Menu..." (if you get lost, this is back in Menu-->Settings-->Advanced--> Admin Settings-->Network Configuration-->Server Menu...") and then select "Server Type". Use the arrows and "check" button to change to HTTP,
- Left arrow to go back. Select "Server Address..." enter: http://agentconnect.ringcentral.com/provisioning/polycom/bootrom
(change from "123" to "URL" in the in the keypad mode selection. * will enter a period, # will give you slashes, etc...)
- Go to "Server User" and "Server Password" and delete the entries that are there (both should be left blank).
- Left arrow to get out, it will ask to reboot the phone. "OK". Phone will reboot.