Users need to perform a "Save" (Apple-S) OFTEN -- especially when making changes that will effect QPS (drag and drops, assignments, update content, etc.) This is because QPS stores all header information in RAM until a document is saved. So if a crash occurs and the changes are only stored in RAM then the changes are lost.
Crash During Check-in?
The last two steps of a QPS check-in are:
1. The local Quark file is deleted from the workstation
2. The database flag is changed from checked-out to checked-in
If a crash occurs during check-in and the local XPress file is available and QPS says the file is still checked out, then the user can double-click on the publication in the Query palette and follow the instructions asking to locate the local XPress file.
If a crash occurs and the local XPress file is missing and QPS says the file is still checked out then step two did not complete. In this case force a checkin (login to QPS from workstation as Admin user and override check in by holding down the option key), then ask the user to check-out and check-in the file.
Revert to a Previous Revision
Often when reverting to a previous revision, an error message will appears stating that there is a problem with some or all of the QPS Articles. This does not mean there is a problem with the articles, it simply means that there is no way to attach the current articles to the current version of the publication because they don't match. The user must create new articles or it's sometimes possible to reattach the articles (only those reported as problematic).
Check Out vs Check out with Attachments
It's faster to just "Check out" a project. The difference between “Check out” and “Check out with Attachments” is that the articles attached to the project are checked out in a single click.
On a simple checkout the articles shown on the project are NOT the current revisions and the user has to select QuarkDispatch Menu > Update content to get the text from the current revisions into the articles.
Checking in Word Docs
It's best NOT to attach Word documents to QPS projects. However if you have to...
1. We have found that if QPS crashes during the attachment process the Word document becomes corrupt and unreadable. Therefore, keep back-ups of all final articles outside of QPS.
2. When presented with the Style-sheets dialog box it's best to choose "Use Existing".
3. Keep back-ups of all final articles outside of QPS so that in case a file is ruined in QPS, you still have your articles.
Publication is Already Checked-out?!?
If you need to override a check-out of a publication, log in as a QPS admin user and hold down the "Option" key to "Override Check-out"
Beware Word Style Sheets
* Quark says QPS can not handle Word docs with Multilingual Style Sheets. Therefor it's best to strip out all style-sheets in Word documents and save as plain text (.TXT) files before importing into QPS.
* If you make a change in a style sheet and the document becomes very slow to work with in QPS... Check-out all the articles in the project, then check the whole thing back in. The document should return to it's normal speed.
Beware Multi Master Fonts
Based on the recommendation of one of your printers we recommend against using Multi Master fonts in your documents. They are usually named with 2 capital MMs in their name to indicate they are Multi Master fonts. An example would be MyriadMM. Please try to use equivalent PostScript Type 1 fonts instead. If you have any questions about this contact the helpdesk.
Push-Pins vs Paper Clips
A paper-clip icon next to an attachment indicates a primary attachment that can be edited in XPress and CopyDesk. A push-pin icon next to an attachment indicates a secondary attachment that can only edited in CopyDesk (and is read-only in XPress).