Remote Access

Ben Greiner -

Remote Access

Robot Cloud does a fantastic job of automating the mundane tasks required to manage and secure your Mac desktops, notebooks, and servers. Yet sometimes you really need to see exactly what's going on to help resolve an issue. The best way to accomplish this is with a remote session. At Forget Computers, when we don't have local or VPN access, we rely on LogMeIn. We're proud to provide LogMeIn Central as an add-on to the Robot Cloud service.

Robot Cloud integrates with LogMeIn Central Basic to provide:

  1. Automated installation of your custom LogMeIn deployment package.
  2. A secure LogMeIn Central account to organize your Macs.
  3. Remote access to your Robot Cloud managed Macs using a Mac or Windows desktop app, or iOS mobile app!
  4. Discounted rates! (See below.)

$40 per Month ... or FREE

Save time (we build a deployment package for you) and save a ton of money when you add LogMeIn to your Robot Cloud subscription. Sign up today! Compare the price of buying LogMeIn Central Basic directly, versus adding it to your Robot Cloud subscription:

  • 0-250 Macs in Robot Cloud = $40/month
  • 251+  Macs in Robot Cloud = FREE

Unique Benefit

A unique benefit of using this add-on is that Robot Cloud will monitor for Mac name or Serial Number changes and update the device name in LogMeIn to match. NOTE: Although you can supply your own LogMeIn account and Robot Cloud can automate the deployment. This unique name change feature requires the Robot Cloud LogMeIn Remote Access add-on. It will not work with other LogMeIn accounts.


Every 15 minutes a Mac enrolled with Robot Cloud is checked to see if there has been a Mac name or serial number change. If a change is detected, a notification is sent to the technical contact detailing the current Mac name and Serial Number along with the previous Mac name and Serial Number. Plus, LogMeIn is automatically reinstalled (limited to once per day) to update the name in the LogMeIn admin console.

Why does this exist?

LogMeIn does not auto-update Mac name changes. Up to this point, we've had to manually sort LogMeIn Macs by hunting down data in Robot Cloud. The goal is to increase efficiency by ensuring Robot Cloud / Dashboard / LogMeIn names all match (down to a 15 min window) and to reduce the manual cleanup work to a single change that is notified by an alert.

How do I use it?

Like so many of Robot Cloud's awesome automated Actions, no work on your part is required to enable or manage this feature. If you install LogMeIn as part of Robot Cloud, then this feature simply works.




Have more questions? Submit a request


Please sign in to leave a comment.